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Placed order for a woolen peacoat on 11-15-17. The confirmation stated it would arrive in 4-7 business days. I gave them more time but after two and a half weeks no communication and no product. I sent 2 emails with no response. Today I called and was told the product...
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#1143294
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The person answering the phone spoke over me, told me I was wrong, and she did not even understand mathematics and costs. Her name is Ashley and I will never buy anything from them again..if they are still in business. She put me on hold for more than 10 minutes...
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1.4
#1131099
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On Saturday, October 21, I placed an order for a Falcon Bluff Leather Jacket, a nearly $400.00 purchase. Today is Tuesday, October 24, and my jacket still has not yet shipped. It remains listed on the website as “in process.” I have tried to call several times to find...
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Anonymous
Gourley

You're a lot more trusting than I.I can't imagine a $400 on-line (I assume) purchase that I had never tried on or even seen and smelled. Leather is tricky and could be just ab...

1.0
#1120139
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Territory Ahead - Non-existent customer service.

Territory Ahead
#1140170
2.0
Details
No notification that item was not available. I had to initiate correspondence after 7 days and no delivery of item. Refused to extend 30% discount and free shipping on a replacement order.
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Advertised vs Delivered
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Territory Ahead T-Shirt Review

Territory Ahead
#1022096
1.9
Details
Poor quality expensive Peruvian cotton shirts. The territory would not stand behind what they sell. Would not even return an email sent to customer service.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Short Review on February 09, 2017

Territory Ahead
#1005504
Catalog arrived today. Product NOT available. Person on phone could not be understood. Does not work for company. Why put unavailable products in catalog?
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Short Review on December 28, 2016

Territory Ahead
#981094
The list of tacky retailers that won't let you stop receiving their emails includes Territory Ahead. That store used to be a great outfit, but now bought by tacky hardsell jerks with no taste and weaker design skills and no interest in true quality. Hope the new owners paid a ton to the prior owners who worked hard and true. These new guys now deserve to have wasted that investment.
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I ordered two jackets as gifts - one Large and one extra large. Two extra larges arrived. I called - they assured me they would send the large in time for the occasion, but it hasn't arrived. I used to be able to Login to my account to see a status, but the "login"...
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1.5
I didn't like
  • Shameful treatment of loyal customer
#1119069
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I ordered a cabin bag for my husband as a surprise gift in the second week of August and was promised delivery within a week to 10 days for which I paid almost 20$ of shipping fees. I did not receive the product and called the customer service line a couple of times -...
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#1097374
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three monkeys could do an equally bad job I'm sure. I ordered 5 shirts and when they finally arrived, only 2 were the correct style and size. I paid to return them and reordered what I had originally ordered. This time the shipping bag was torn open when I got it, it...
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#1051915
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There was an advertisement on FREE SHIPPING on ANY order above $100, using a promo code. When I went to order my items and use the promo code for free shipping, it wouldn't accept the code. (Must have been fine print I missed somewhere...but should I really need to be...
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2.2
I didn't like
  • Misleading promotions
#1043472
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I have used this company for years difficult . I just ordered 6 T shirts Pima Cotton as advertised on line. 146722 item number. Not one of them are Pima Cotton. Waited 26 minutes on customer service then got disconnected. Called back and starting the conversation again...
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Anonymous
Anonymous

Just return the items already.

#1023611
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The email I just send speaks for itself: Well, your service only gets worse! First the absurdly long wait for shipment and delivery of an item I had to pay $15 for shipping on – but probably cost you two. Then the item is not sized nearly as described, and thus does...
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Anonymous
Tthetrout

After paying 15.00 shipping fee you have to wait 8-10 days to get your items if you live on the West Coast. Then if you need to return any items you have to pay 7.50 to ship ...

2.1
#1018934
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Contact Territory Ahead

Mailing Address:
The Territory Ahead
419 State Street
Santa Barbara, CA 93101
Phone:
(800) 882-4323
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I have been a customer for many years. Their customer service has become horrendous. Recent attemp to place online order had problem with the catalogue different from web site. First call said catalogue I was using was out of date. It was good for an additional month...
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2.9
#1006107
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