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I ordered a cabin bag for my husband as a surprise gift in the second week of August and was promised delivery within a week to 10 days for which I paid almost 20$ of shipping fees. I did not receive the product and called the customer service line a couple of times -...
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#1097374
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three monkeys could do an equally bad job I'm sure. I ordered 5 shirts and when they finally arrived, only 2 were the correct style and size. I paid to return them and reordered what I had originally ordered. This time the shipping bag was torn open when I got it, it...
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#1051915
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There was an advertisement on FREE SHIPPING on ANY order above $100, using a promo code. When I went to order my items and use the promo code for free shipping, it wouldn't accept the code. (Must have been fine print I missed somewhere...but should I really need to be...
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2.2
I didn't like
  • Misleading promotions
#1043472
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Territory Ahead T-shirt Review

Territory Ahead
#1022096
1.9
Details
Poor quality expensive Peruvian cotton shirts. The territory would not stand behind what they sell. Would not even return an email sent to customer service.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Short Review on February 09, 2017

Territory Ahead
#1005504
Catalog arrived today. Product NOT available. Person on phone could not be understood. Does not work for company. Why put unavailable products in catalog?
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Short Review on December 28, 2016

Territory Ahead
#981094
The list of tacky retailers that won't let you stop receiving their emails includes Territory Ahead. That store used to be a great outfit, but now bought by tacky hardsell jerks with no taste and weaker design skills and no interest in true quality. Hope the new owners paid a ton to the prior owners who worked hard and true. These new guys now deserve to have wasted that investment.
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Delivery Service Review

Territory Ahead
#880402
2.7
Details
Terrible customer service. For the ridiculous amount of money they charge for shipping, only to use the slowest and cheapest mode (smartpost), they also took almost a week to ship my order. I never received a confirmation email. They have a lot of nice items but I'm done being treated like ***. This will be my last order.
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Advertised vs Delivered
Customer service
Delivery Service
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Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Value for money
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I have used this company for years difficult . I just ordered 6 T shirts Pima Cotton as advertised on line. 146722 item number. Not one of them are Pima Cotton. Waited 26 minutes on customer service then got disconnected. Called back and starting the conversation again...
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Anonymous
Anonymous

Just return the items already.

#1023611
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The email I just send speaks for itself: Well, your service only gets worse! First the absurdly long wait for shipment and delivery of an item I had to pay $15 for shipping on – but probably cost you two. Then the item is not sized nearly as described, and thus does...
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Anonymous
Tthetrout

After paying 15.00 shipping fee you have to wait 8-10 days to get your items if you live on the West Coast. Then if you need to return any items you have to pay 7.50 to ship ...

2.1
#1018934
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I have been a customer for many years. Their customer service has become horrendous. Recent attemp to place online order had problem with the catalogue different from web site. First call said catalogue I was using was out of date. It was good for an additional month...
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2.9
#1006107
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Territory Ahead Refuses To Honor Their Written Guarantee
I bought a pair of identical shirts several years back. Apparently the loose fabric weave caused separation & unwanted holes to form around the button holes. So I left one unopened in original packaging. At the time I purchased them, they had a more liberal return...
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2.9
I didn't like
  • Refused to honor written guarantee
#975911
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About 5-6 years ago I came across a catalog for TA and made several purchase over the next couple of years. Shirts that I bought began to fray at the seams and cuffs and come apart. Items purchased at Kohl's were more resilient. While the designs and selection offered...
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3.4
I liked
  • Style and photos
I didn't like
  • Product quality
#966163
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This is not The Territory Ahead you used to love. They were bought out. If you order from this company be sure to inspect each item for defects and look closely at quality of the fabrics. The original Territory Ahead was a wonderful company, all natural fabrics,...
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Anonymous
Anonymous

I agree with you...I teoo used to shop TA and have many items when they were a great company to deal with. They've yanked up prices & give you a discount of 25% & add on high ...

1.8
Point Harbor, North Carolina
I didn't like
  • Shameful treatment of loyal customer
  • Product sizing
#933165
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Contact Territory Ahead

Mailing Address:
The Territory Ahead
419 State Street
Santa Barbara, CA 93101
Phone:
(800) 882-4323
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I just recently called T/A to ask where their stores are located. Operator said "we don't have any stores". I already knew that T/A was bought out by a company back east but was unaware ALL the retail stores had been closed. Seems the company that bought T/A is running...
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#902391
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