I ordered a cabin bag for my husband as a surprise gift in the second week of August and was promised delivery within a week to 10 days for which I paid almost 20$ of shipping fees. I did not receive the product and called the customer service line a couple of times -...Read more
three monkeys could do an equally bad job I'm sure. I ordered 5 shirts and when they finally arrived, only 2 were the correct style and size. I paid to return them and reordered what I had originally ordered. This time the shipping bag was torn open when I got it, it...Read more
There was an advertisement on FREE SHIPPING on ANY order above $100, using a promo code. When I went to order my items and use the promo code for free shipping, it wouldn't accept the code. (Must have been fine print I missed somewhere...but should I really need to be...Read more
I didn't like
- Misleading promotions
Territory Ahead T-shirt Review
Poor quality expensive Peruvian cotton shirts. The territory would not stand behind what they sell. Would not even return an email sent to customer service.
Short Review on February 09, 2017
Catalog arrived today. Product NOT available. Person on phone could not be understood. Does not work for company. Why put unavailable products in catalog?
Short Review on December 28, 2016
The list of tacky retailers that won't let you stop receiving their emails includes Territory Ahead. That store used to be a great outfit, but now bought by tacky hardsell jerks with no taste and weaker design skills and no interest in true quality. Hope the new owners paid a ton to the prior owners who worked hard and true. These new guys now deserve to have wasted that investment.
Delivery Service Review
Terrible customer service. For the ridiculous amount of money they charge for shipping, only to use the slowest and cheapest mode (smartpost), they also took almost a week to ship my order. I never received a confirmation email. They have a lot of nice items but I'm done being treated like ***. This will be my last order.
I have used this company for years difficult . I just ordered 6 T shirts Pima Cotton as advertised on line. 146722 item number. Not one of them are Pima Cotton. Waited 26 minutes on customer service then got disconnected. Called back and starting the conversation again...Read more
The email I just send speaks for itself: Well, your service only gets worse! First the absurdly long wait for shipment and delivery of an item I had to pay $15 for shipping on – but probably cost you two. Then the item is not sized nearly as described, and thus does...Read more
I have been a customer for many years. Their customer service has become horrendous. Recent attemp to place online order had problem with the catalogue different from web site. First call said catalogue I was using was out of date. It was good for an additional month...Read more
I bought a pair of identical shirts several years back. Apparently the loose fabric weave caused separation & unwanted holes to form around the button holes. So I left one unopened in original packaging. At the time I purchased them, they had a more liberal return...Read more
I didn't like
- Refused to honor written guarantee
About 5-6 years ago I came across a catalog for TA and made several purchase over the next couple of years. Shirts that I bought began to fray at the seams and cuffs and come apart. Items purchased at Kohl's were more resilient. While the designs and selection offered...Read more
- Style and photos
I didn't like
- Product quality
This is not The Territory Ahead you used to love. They were bought out. If you order from this company be sure to inspect each item for defects and look closely at quality of the fabrics. The original Territory Ahead was a wonderful company, all natural fabrics,...Read more
Point Harbor, North Carolina
I didn't like
- Shameful treatment of loyal customer
- Product sizing
I just recently called T/A to ask where their stores are located. Operator said "we don't have any stores". I already knew that T/A was bought out by a company back east but was unaware ALL the retail stores had been closed. Seems the company that bought T/A is running...Read more
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