Placed order for a woolen peacoat on 11-15-17. The confirmation stated it would arrive in 4-7 business days. I gave them more time but after two and a half weeks no communication and no product. I sent 2 emails with no response. Today I called and was told the product...Read more
The person answering the phone spoke over me, told me I was wrong, and she did not even understand mathematics and costs. Her name is Ashley and I will never buy anything from them again..if they are still in business. She put me on hold for more than 10 minutes...Read more
On Saturday, October 21, I placed an order for a Falcon Bluff Leather Jacket, a nearly $400.00 purchase. Today is Tuesday, October 24, and my jacket still has not yet shipped. It remains listed on the website as “in process.” I have tried to call several times to find...Read more
Territory Ahead - Non-existent customer service.
No notification that item was not available. I had to initiate correspondence after 7 days and no delivery of item. Refused to extend 30% discount and free shipping on a replacement order.
Territory Ahead T-Shirt Review
Poor quality expensive Peruvian cotton shirts. The territory would not stand behind what they sell. Would not even return an email sent to customer service.
Short Review on February 09, 2017
Catalog arrived today. Product NOT available. Person on phone could not be understood. Does not work for company. Why put unavailable products in catalog?
Short Review on December 28, 2016
The list of tacky retailers that won't let you stop receiving their emails includes Territory Ahead. That store used to be a great outfit, but now bought by tacky hardsell jerks with no taste and weaker design skills and no interest in true quality. Hope the new owners paid a ton to the prior owners who worked hard and true. These new guys now deserve to have wasted that investment.
I ordered two jackets as gifts - one Large and one extra large. Two extra larges arrived. I called - they assured me they would send the large in time for the occasion, but it hasn't arrived. I used to be able to Login to my account to see a status, but the "login"...Read more
I didn't like
- Shameful treatment of loyal customer
I ordered a cabin bag for my husband as a surprise gift in the second week of August and was promised delivery within a week to 10 days for which I paid almost 20$ of shipping fees. I did not receive the product and called the customer service line a couple of times -...Read more
three monkeys could do an equally bad job I'm sure. I ordered 5 shirts and when they finally arrived, only 2 were the correct style and size. I paid to return them and reordered what I had originally ordered. This time the shipping bag was torn open when I got it, it...Read more
There was an advertisement on FREE SHIPPING on ANY order above $100, using a promo code. When I went to order my items and use the promo code for free shipping, it wouldn't accept the code. (Must have been fine print I missed somewhere...but should I really need to be...Read more
I didn't like
- Misleading promotions
I have used this company for years difficult . I just ordered 6 T shirts Pima Cotton as advertised on line. 146722 item number. Not one of them are Pima Cotton. Waited 26 minutes on customer service then got disconnected. Called back and starting the conversation again...Read more
The email I just send speaks for itself: Well, your service only gets worse! First the absurdly long wait for shipment and delivery of an item I had to pay $15 for shipping on – but probably cost you two. Then the item is not sized nearly as described, and thus does...Read more
I have been a customer for many years. Their customer service has become horrendous. Recent attemp to place online order had problem with the catalogue different from web site. First call said catalogue I was using was out of date. It was good for an additional month...Read more
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