Territory Ahead - A faulty item was not properly dealt with

38 of 76 Territory Ahead reviews

i ordered a pair of pants and after one wash, the fabric was obviously faulty, with a big bulge in what was supposed to be smooth stretchy pants.. i sent them a picture, explaining the issue, and then got a reply saying of course they would replace them.. stand by for a shipping label.. it never came.. when i emailed them about it, they said they sent it but i never got it, and now they refuse to send another or credit me.

i called the customer service, waiting 5 minutes on hold, to be told that there was nothing they could do.

i have vowed to never buy anything from this company again!

This review is a subjective opinion of a user.
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy

Reason of review:
Poor customer service
Preferred solution:
give me a credit at the least, ship me a new pair
Monetary loss:
Product or service
Review category
Footwear and Clothing
review #576027 by

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38 of 76 Territory Ahead reviews
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Dec 30, 2014 #922843

You have jeans that make you look like you're hung like a horse and you're complaining? There are people that would pay extra for that feature!

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Dec 30, 2014 #923025

hahahahahaha!!! That's true,better in front than the butt area where a bulge wouldn't mean the same thing for sure.

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